FREQUENTLY ASKED QUESTIONS

Q. When will the gift recipient receive notice of their gift?
A. You will select a delivery date at checkout -- on that date, they will receive a welcome email with instructions for how to complete registration. PLEASE NOTE: We are currently experiencing delays on these emails, but if you purchased a Gift Membership on 12/9/22, you will receive an email this evening with more information about how we are resolving this. Terribly sorry for any confusion!!!

Q. Is there something physical I can give the gift recipient?
A. Sure! There's a link above for a downloadable membership certificate (only valid with purchase of an actual gift membership!)

Q. I signed up and got a confirmation, but no receipt or welcome email -- what gives?
A. Regular (non-gift) memberships won't be billed until Jan. 1, which is when all memberships begins and also when you'll receive your welcome email with instructions on how to complete registration. 

Q. I haven't seen a transaction go through on my bank account 
A. Regular (non-gift) memberships won't be billed until Jan. 1, which is when all memberships begin and also when you'll receive your welcome email with instructions on how to complete registration. 

Q. What if I don't want my subscription to auto-renew?
A. After checking out, you'll receive an email titled "Skeleton Key Brewery - Your new subscription" -- click the link in there to create an account where you can manage your membership directly. If you don't want your membership to auto-renew on Jan. 1, 2023, you can simply cancel the membership and retain all of your benefits until then. 

Q. Do gifted memberships auto-renew?
A. No, they do not.

Q. Can I buy multiple memberships at a time?
A. No, each membership is tied to the information entered at checkout, so you will need to purchase each membership individually.

Q. What if I still have questions?
A. Contact us using the form here